Found this on a message board, it sure makes me glad I never went with anything from AOL. Now this guy did get fired but apparently it won't make a difference because all the reps are like this.
If you want to cancel an account. I applaud the guy who phoned for hanging in there I would have just hang up lol.
An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it.
What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration. It took him 15 minutes waiting on the phone just to reach a real, live person.
And, what happened next was recorded by Ferrari on audio and lasted about four minutes.
You can read the transcript of the phone call here:
http://www.nbc10.com/news/9406462/detail.html
You can also listen to it on the site. Stupidity doesn't begin to cover this.
2 comments:
I've read it, the service rep might as well have been working for a Dutch provider I know.
Once I called their helpdesk, because I had no connection, and they adviced me to send them an E-mail discribing the problems I had ;-)
See complete ridiculousness, people like that shouldn't even be working in the IT field.
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